1
Subject:
Asking for last time where my product is
Feedback
For the people interested in my case, I'll show the complete lameness ndscardsale has for the customers' interest...
I've asked a product four months ago and never arrived... I want a full refund of my money... read and tell me if I'm wrong...
This is my last mail.
Good night.
Since it was your fail for not checking the shipping status, and you don’t have a solid evidence to see where’s the package, I’m not going to invest money again.
You failed in a great way and I’m quite disappointed. I’m not supposed to have the half of the price… even that offering wasn’t the half of the price!!! I’m demanding a full compensation since you never tracked correctly the package and I lost several time writing you and hearing your excuses like “we’re going to contact the post office” several times without productive results.
Due to the nature of this event, it’s your responsibility tracking the package and finding out what happened, and as you said, you failed. I contacted and called even foreign post offices to figure out where is it, but as you said, you failed to do a claim…
How is it possible to fail in calling the HK post office and ask? That’s a pretty lame excuse… I have a brother in Philippines and I sent some documents to him last week. He called me yesterday to see what happened with the documents… I called my local post office, they tracked the package in two minutes and said to me where the documents were. I can’t help but I think you never assume responsibility in tracking constantly your products.
Lame excuses are always a way to insult the customer’s interest in keeping the business. You killed my interest and my trust since you never tracked the package, and obviously, you never tried to consult the HK post office in order to find out why happened this.
Hence, there’s no reason to continue doing business with you. I’m expressing formally my disappointment and my final decision to stop business with you.
You insulted me as a customer with this phrase:
We are sorry for that we failed to do a claim for the shipment failure.
Everyone can do a claim, even me, and one of the post office’s obligations is to answer that claims. Unbelievable that you are not interested in my package. Unbelievable you didn’t show a scanned document about it. I CAN’T TRUST YOU ANYMORE.
Hence, as a final word, I’m not going to accept partial refunds… I invested U$24.82…. I want back my U$24.82…
If you want to take all my money, do it… It will be a nice evidence how frustrating is your service. I’m going to receive my U$24.82 or $0. No negotiations will be due to your inefficacy in checking and tracking the product.
Be honest and return all the money I’ve invested.
Thanks.
De: service [mailto:service@ndscardsale.com]
Enviado el: martes, 10 de agosto de 2010 10:54 p.m.
Para: Adriano_Rodr韌uez
Asunto: Re: Re: Re: RE: RE: RE: RE: Re: Order Dispatched 100426784030127RA958804258HK
Hi,
Sorry for making you concerned.
We are sorry for that we failed to do a claim for the shipment failure.
If you want a refund, we would like to refund 50% of your order to you at most as compensation.
Or we would like to resend your order to you if you pay shipping fee $ 18 at least.
Hope you to understand us.Please tell us your decision.
Looking forward to your reply.
Best regards
NDScardsale.com Customer Service
________________________________________
From： Adriano_Rodr韌uez
Date： 2010-08-11 04:34:21
To： service
Forward：
Subject： Re: Re: RE: RE: RE: RE: Re: Order Dispatched 100426784030127RA958804258HK
Good afternoon.
It's been 8 days since I asked formally to you to enquire about the shipment status given by HK post offices and give me an scanned evidence about the real status of the product.
I'm wondering if you really did the research of the article. If so, I want to know the results and have an scanned document.
Any news?
Thanks.
2010/8/3 service
Hi,
Thanks for your email.
We have contacted the post office.
We are waiting for the reply.
Please don't worry.
Sorry for all the inconvenience.
Best regards
NDScardsale.com Customer Service
________________________________________
From： Adriano_Rodr韌uez
Date： 2010-07-31 05:22:48
To： service
Forward：
Subject： Re: RE: RE: RE: RE: Re: Order Dispatched 100426784030127RA958804258HK
Good afternoon.
Taking this case from other point of view, you have done as well as me all possible to understand and supporting this problem.
In this case, you've failed to ask directly to the HK Post office to do a claim for the shipment failure. I haven't received any information from your side showing something like a scanned post report or status. I would like to you to give me a post report. If it went via airmail, probably there must be a register of this issue.
I would like to collaborate not being a rude person. I apologize for all that happened, but understand that without a proper support, specially since I've never received a report from HK post office from you, I can't be waiting and receiving the same excuses.
In this case, you must ask the HK post office and do a deep track of this package. If the product went via airmail, in some point the package were stolen or is kept in this moment. I would invite you to do the track of this product directly with HK post office.
I'd like to receive a report of this problem, so I would take a final decision about this problem.
I'll wait for your report - HK post office report, scanned document - I can understand this may take some days, but we can get an agreement if I can see that document and see in which point of the world is my package, probably we can ask them to redirect the product to Colombia.
Colombia Post Office said it probably went by sea shipment, but as you told me, it went via airmail, there must be a problem. According to my post office's answer and yours I can take a decision. If it happened to me, probably other consumers will have that problem and this case can help you to improve your client service.
So please,
1. A scanned document of the HK post office specifying when, how and where is currently the package and the reasons why this product is kept in a depot or if it was stolen.
2. I'll ask again - as several times I did - to my post office and specifying it was via airmail. According to the answer, I'll take my final decision.
3. If I change my mind, I'd like to change the product with another card, Is that possible?
4. If I change my mind, I must ask to you a clear photo of my product before the shipping. and the photo of the mail guide number and a complete checking of this product from the beginning until the final arrival to Colombia. It's the least you can do to say "we've sent it to you"
5. After all conditions will be filled, I'd like to talk about your offer.
I admit I was so rude with you, my apologizes. I hope you can understand my conditions and you can do something related with it.
2010/7/30 service
Hi,
Sorry for making you so disappointed.
As a matter of fact, for one thing, we changed your shipping address successfully after receiving your email.
For another, we NEVER lie to you, because we actually send your order via ARIMAIL, which you can judge from the attachment.
We have AIRMAIL sign on our pakage.We have done our best to send your order to shipping address you provide.
We are also wondering how your package hasn't arrived at your address.
Sorry for all the inconvenience again. However, we are not responsible for this problem.
If you want a refund, we would like to refund 50% of your order to you at most as compensation.
Or we would like to resend your order to you if you pay $ 18 at least.
Hope you to understand us.
Looking forward to hearing from you.
Best regards
NDScardsale.com Customer Service
________________________________________
From： Adrian Rodriguez
Date： 2010-07-29 22:53:20
To： 'service'
Forward：
Subject： RE: RE: RE: RE: Re: Order Dispatched 100426784030127 RA958804258HK
Good morning
It’s true I did a mistake, but I informed immediately after I realized the shipping address was wrong and you didn’t do anything to solve it. It’s your fault to not solving that, provided I told you immediately after this problem. I provide in this email almost 30 emails about this particular problem.
Even in Online client service told me “Ok, we fixed your address” and also in the same day of the purchase you said “we fixed your address”.
It’s a complete lie you sent my order via airmail. YOU DIDN’T SENT IT VIA AIRMAIL!!!! WHICH WAY DID YOU USE? The post office here in Colombia said “the most possible reason is that your product were sent via sea shipment, so the delay and the possible loss of your product could come from that method” NICE AIRMAIL SERVICE MR DEALER!!!
And no, in Colombia we don’t use zip code. The address is just enough to receive a package – if it would be as you assume, our mail service would be a disaster, but it isn’t because WE DON’T USE ZIP CODES!!! – That’s a pretty lame excuse from your part. I’ve received tons of products from US, CANADA and ARGENTINA and there no were excuses about the address or the lack of a zip code.
UNDERSTAND!!! THE ZIP CODE DOESN’T WORK HERE IN COLOMBIA. I Provided a zip code in order my post office can handout the product as fast as possible – though no one uses it here in Colombia – and as I said, all products I’ve received were with the same zip code, it means 00000, AND NO PROBLEM!!!!. So please try to convince other one that can believe what you say, BECAUSE I DON’T.
About the price, It’s a lame excuse to say PAY AGAIN when I invested money and time in one of your products. IT’S NOT MY FAULT!!!! WHY DO YOU SAY I HAVE TO PAY AGAIN???? AND IF I PAY, I’LL SUFFER THE SAME HELL FOR SEVERAL MONTHS TO SEE MY PRODUCT WILL NEVER ARRIVE!!! FORGET IT.
I invested a lot of time, dozens of emails and a pretty lame excuse to wait two weeks – that became three months – to say that I HAVE TO PAY AGAIN!!! PLEASE I DESERVE RESPECT!!! I’M A CUSTOMER! I’M A PERSON! No matter if you use nice vocabulary, you are joking at me!!!
I’m completely refusing to pay again, and I’M NOT ACCEPTING A PARTIAL REFUND. I DEMAND A FULL REFUND OF MY MONEY, IT MEANS U$ 24.82. I’m not accepting other price. The shipment is free, so there’s no reason to say “we’ll give you a partial compensation”.
NO SHIPMENT PAYMENT, NO SHIPMENT REFUND. I paid U$24.82, I demand my U$24.82.
I don’t want another product. I need a full refund.
Thanks a lot for the hell you have done for me and for trusting someone that says lies about air shipment.
By the way, if you are not convinced about it, let me sent all emails I wrote to you, so we can figure out who was playing with whom :S
De: service [mailto:service@ndscardsale.com]
Enviado el: miércoles, 28 de julio de 2010 11:12 p.m.
Para: Adrian Rodriguez
Asunto: Re: RE: RE: RE: Re: Order Dispatched 100426784030127 RA958804258HK
Hi,
Sorry for making you concerned.
As a matter of fact, we are quite confused with your shipping address.
You provided three different shipping addresses and different post codes to us. We are wondering which is the correct one.
We are not supposed to be responsible for the unsuccessful delivery due to your wrong post code.We would like to resend your order to you if you pay $ 18 at least again.
We have tried our best to solve this problem for you. Hope you to understand us.
If you can't accept that, we will give you a partial refund as compensation.
Please tell us your decision.
Looking forward to hearing from you.
Best regards
NDScardsale.com Customer Service
________________________________________
From： Adrian Rodriguez
Date： 2010-07-28 10:31:27
To： 'service'
Forward：
Subject： RE: RE: RE: Re: Order Dispatched 100426784030127 RA958804258HK
Good night…
I’ve received a lot of ítems even without the postal code, here in Colombia is almost never used. That’s why I wrote before 00000. I haven’t had problems with the shipment with that zip code.
And the second reason, NO!!!! I paid and I thought it was okay. I’m really upset! I paid for a product and you ask me to pay AGAIN???? Unfair! No matter how many times, I WON’T PAY AGAIN!!!
If you can’t do that, formally and finally I ask for a return of my money.
Thanks.
De: service [mailto:service@ndscardsale.com]
Enviado el: martes, 27 de julio de 2010 09:27 p.m.
Para: Adrian Rodriguez
Asunto: Re: RE: RE: Re: Order Dispatched 100426784030127 RA958804258HK
Dear Customer
Thank you for your reply.
We can see from you answer that you provided wrong post code twice, this is the reason for unsuccessful delivery.
It seems this is not our responsibility.
Don't think you should pay for this order again?
22 USD is the least you should, we will pay the rest to show our sincerity.
Hope hearing from you again soon.
Regards
NDScardsale.com Customer Service
________________________________________
From： Adrian Rodriguez
Date： 2010-07-27 12:46:07
To： 'service'
Forward：
Subject： RE: RE: Re: Order Dispatched 100426784030127 RA958804258HK
Good night.
I’ve read the email and I’m going to confirm the address for you:
First Name: Adriano
Last Name: Rodriguez
Address: Calle 166 # 49-20 Interior 5 Apartamento 415
City: Bogotá, D. C.
State/Province: Cundinamarca
Country: CO
Phone Number: 57-1-7523961
Zip/Postal Code: 111156
Hope this information can help you properly. I need to know if it goes by ship or airplane. As far as I know, the product comes from HK. If you have a reseller in USA, I’d like the shipment could be sent by the US reseller.
Thank you very much.
De: service [mailto:service@ndscardsale.com]
Enviado el: lunes, 26 de julio de 2010 09:46 p.m.
Para: Adrian Rodriguez
Asunto: Re: RE: Re: Order Dispatched 100426784030127 RA958804258HK
Hi
Thank you very much for your patience.
We will resend this order to you, but need to confirm the shippping address again.
The shipping address you left on our website is
We changed it into "Calle 166 # 49-20 Interior 5 Apartamento 415 ， Edificio Balcones de Toledo ， Bogota, D. C. ，Cundinamarca ，Colombia Post Code 00000" according to your request.
Please tell us the shipping address again.
Hope hearing from you soon.
Regards
NDScardsale.com Customer Service
________________________________________
From： Adrian Rodriguez
Date： 2010-07-27 00:12:06
To： 'service'
Forward：
Subject： RE: Re: Order Dispatched RA958804258HK
Good morning.
It has been two weeks since you told me to wait. Unfortunately, the package haven’t arrived yet.
As you said, “if you still not receive it in next 2 weeks, please contact us again, we'll give you a solution then. “ So I’m asking to you a solution, provided that I bought my product three months ago and no solution were given. I’ve been extremely patient with you, but believe me, other sellers are more punctual and the client service are a lot better than yours.
I don’t want to wait anymore. I’m asking formally a refund to my paypal account. I don’t want to wait more time for a product that will never arrive.
Thank you very much.
PD: I’ve sent several emails. I know It’s quite annoying, but as a final reference:
http://app3.hongkongpost.com/CGI/mt/genresult.jsp
I consulted here and no results, it only says about the shipment day, not about the arrival of my product.
I sent around 20 emails without a satisfying answer.
I’ve been abusively patient with you.
I want my money back please.
Thanks.
De: service [mailto:service@ndscardsale.com]
Enviado el: jueves, 08 de julio de 2010 02:22 a.m.
Para: Adriano Rodriguez
Asunto: Re: Re: Order Dispatched RA958804258HK
Dear customer
Sorry for the inconvenience.
We sent an inquiry to the HK post, and usually we’ll get answers in 2 weeks, So, please kindly wait for two more weeks, if you receive it in the next two week, please contact us again, we’ll contact the HK post to cancel this inquiry, hope you can understand.
if you still not receive it in next 2 weeks, please contact us again, we'll give you a solution then.
If any problems, please feel free to contact us.
Regards
________________________________________
NDScardstore.com Customer Service
________________________________________
From： Adriano Rodriguez
Date： 2010-07-08 06:38:49
To： service
Forward：
Subject： Re: Order Dispatched RA958804258HK
Good afternoon.
It has been three months in which I purchased the article, however, It seems the package is completely lost. I've called my local post service in Colombia and they haven't received anything yet.
Due to the nature of the delay - more than 15-20 working days - I'm writing to ask about a correct procedure. Please don't tell me to wait more time because the time I've waited is completely absurd. I demand immediate actions. I waited the time you asked to wait.
Please tell me what are you going to do. If I need to be persuasive writing more emails to take into account my case, I will do it, but please tell me something satisfactory for my case.
Thanks a lot.
El 18/05/2010 01:03 a.m., service escribió:
Dear customer
Sorry for making you concerned.
Your order has been dispatched on 2010-04-30. Usually air mail takes longer for delivery, about 15-20 working days after dispatching. Please wait for a few more days for its arrival.
If any questions, please feel free to contact us.
Regards.
________________________________________
NDScardstore.com Customer Service
________________________________________
From： Adriano Rodriguez
Date： 2010-05-18 02:13:52
To： service
Forward：
Subject： Re: Order Dispatched RA958804258HK
Good afternoon.
It has been 15 days since my article was dispatched to Colombia. Unfortunately I haven't received any news from Hong Kong Post Service rather than this answer - the same in these 15 valid days:
"The item (RA958804258HK) left Hong Kong for its destination on 6-May-2010"
No other details are avaiable there. Please check what happened to the package and it's real location.
Thank you very much.
El 29/04/2010 08:58 p.m., service@ndscardsale.com escribió:
Dear Adriano,
Order No. 100426784030127
Thanks for ordering the product on our website. Your order has been dispatched.
The Tracking No. is RA958804258HK
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
The tracking number will be valid in 48 hours. Please check the status of the order online often. Usually the order will be delivered in 10 days. If you can not receive it in 15 days, please contact with the carrier and us to ensure the fully delivery.
If you have the following problems, please contact us as soon as possible, we will be glad to help you at any time:
• Duplicate payments
• Tracking number is invalid in more than 48 hours
• No items received on time
• Faulty items received
• Items lost during the shipping
If any further problems, please don't hesitate to contact with us by online-support or email to service@ndscardsale.com.
Your sincerely,
www.ndscardsale.com Customer Service
I've asked a product four months ago and never arrived... I want a full refund of my money... read and tell me if I'm wrong...
This is my last mail.
Good night.
Since it was your fail for not checking the shipping status, and you don’t have a solid evidence to see where’s the package, I’m not going to invest money again.
You failed in a great way and I’m quite disappointed. I’m not supposed to have the half of the price… even that offering wasn’t the half of the price!!! I’m demanding a full compensation since you never tracked correctly the package and I lost several time writing you and hearing your excuses like “we’re going to contact the post office” several times without productive results.
Due to the nature of this event, it’s your responsibility tracking the package and finding out what happened, and as you said, you failed. I contacted and called even foreign post offices to figure out where is it, but as you said, you failed to do a claim…
How is it possible to fail in calling the HK post office and ask? That’s a pretty lame excuse… I have a brother in Philippines and I sent some documents to him last week. He called me yesterday to see what happened with the documents… I called my local post office, they tracked the package in two minutes and said to me where the documents were. I can’t help but I think you never assume responsibility in tracking constantly your products.
Lame excuses are always a way to insult the customer’s interest in keeping the business. You killed my interest and my trust since you never tracked the package, and obviously, you never tried to consult the HK post office in order to find out why happened this.
Hence, there’s no reason to continue doing business with you. I’m expressing formally my disappointment and my final decision to stop business with you.
You insulted me as a customer with this phrase:
We are sorry for that we failed to do a claim for the shipment failure.
Everyone can do a claim, even me, and one of the post office’s obligations is to answer that claims. Unbelievable that you are not interested in my package. Unbelievable you didn’t show a scanned document about it. I CAN’T TRUST YOU ANYMORE.
Hence, as a final word, I’m not going to accept partial refunds… I invested U$24.82…. I want back my U$24.82…
If you want to take all my money, do it… It will be a nice evidence how frustrating is your service. I’m going to receive my U$24.82 or $0. No negotiations will be due to your inefficacy in checking and tracking the product.
Be honest and return all the money I’ve invested.
Thanks.
De: service [mailto:service@ndscardsale.com]
Enviado el: martes, 10 de agosto de 2010 10:54 p.m.
Para: Adriano_Rodr韌uez
Asunto: Re: Re: Re: RE: RE: RE: RE: Re: Order Dispatched 100426784030127RA958804258HK
Hi,
Sorry for making you concerned.
We are sorry for that we failed to do a claim for the shipment failure.
If you want a refund, we would like to refund 50% of your order to you at most as compensation.
Or we would like to resend your order to you if you pay shipping fee $ 18 at least.
Hope you to understand us.Please tell us your decision.
Looking forward to your reply.
Best regards
NDScardsale.com Customer Service
________________________________________
From： Adriano_Rodr韌uez
Date： 2010-08-11 04:34:21
To： service
Forward：
Subject： Re: Re: RE: RE: RE: RE: Re: Order Dispatched 100426784030127RA958804258HK
Good afternoon.
It's been 8 days since I asked formally to you to enquire about the shipment status given by HK post offices and give me an scanned evidence about the real status of the product.
I'm wondering if you really did the research of the article. If so, I want to know the results and have an scanned document.
Any news?
Thanks.
2010/8/3 service
Hi,
Thanks for your email.
We have contacted the post office.
We are waiting for the reply.
Please don't worry.
Sorry for all the inconvenience.
Best regards
NDScardsale.com Customer Service
________________________________________
From： Adriano_Rodr韌uez
Date： 2010-07-31 05:22:48
To： service
Forward：
Subject： Re: RE: RE: RE: RE: Re: Order Dispatched 100426784030127RA958804258HK
Good afternoon.
Taking this case from other point of view, you have done as well as me all possible to understand and supporting this problem.
In this case, you've failed to ask directly to the HK Post office to do a claim for the shipment failure. I haven't received any information from your side showing something like a scanned post report or status. I would like to you to give me a post report. If it went via airmail, probably there must be a register of this issue.
I would like to collaborate not being a rude person. I apologize for all that happened, but understand that without a proper support, specially since I've never received a report from HK post office from you, I can't be waiting and receiving the same excuses.
In this case, you must ask the HK post office and do a deep track of this package. If the product went via airmail, in some point the package were stolen or is kept in this moment. I would invite you to do the track of this product directly with HK post office.
I'd like to receive a report of this problem, so I would take a final decision about this problem.
I'll wait for your report - HK post office report, scanned document - I can understand this may take some days, but we can get an agreement if I can see that document and see in which point of the world is my package, probably we can ask them to redirect the product to Colombia.
Colombia Post Office said it probably went by sea shipment, but as you told me, it went via airmail, there must be a problem. According to my post office's answer and yours I can take a decision. If it happened to me, probably other consumers will have that problem and this case can help you to improve your client service.
So please,
1. A scanned document of the HK post office specifying when, how and where is currently the package and the reasons why this product is kept in a depot or if it was stolen.
2. I'll ask again - as several times I did - to my post office and specifying it was via airmail. According to the answer, I'll take my final decision.
3. If I change my mind, I'd like to change the product with another card, Is that possible?
4. If I change my mind, I must ask to you a clear photo of my product before the shipping. and the photo of the mail guide number and a complete checking of this product from the beginning until the final arrival to Colombia. It's the least you can do to say "we've sent it to you"
5. After all conditions will be filled, I'd like to talk about your offer.
I admit I was so rude with you, my apologizes. I hope you can understand my conditions and you can do something related with it.
2010/7/30 service
Hi,
Sorry for making you so disappointed.
As a matter of fact, for one thing, we changed your shipping address successfully after receiving your email.
For another, we NEVER lie to you, because we actually send your order via ARIMAIL, which you can judge from the attachment.
We have AIRMAIL sign on our pakage.We have done our best to send your order to shipping address you provide.
We are also wondering how your package hasn't arrived at your address.
Sorry for all the inconvenience again. However, we are not responsible for this problem.
If you want a refund, we would like to refund 50% of your order to you at most as compensation.
Or we would like to resend your order to you if you pay $ 18 at least.
Hope you to understand us.
Looking forward to hearing from you.
Best regards
NDScardsale.com Customer Service
________________________________________
From： Adrian Rodriguez
Date： 2010-07-29 22:53:20
To： 'service'
Forward：
Subject： RE: RE: RE: RE: Re: Order Dispatched 100426784030127 RA958804258HK
Good morning
It’s true I did a mistake, but I informed immediately after I realized the shipping address was wrong and you didn’t do anything to solve it. It’s your fault to not solving that, provided I told you immediately after this problem. I provide in this email almost 30 emails about this particular problem.
Even in Online client service told me “Ok, we fixed your address” and also in the same day of the purchase you said “we fixed your address”.
It’s a complete lie you sent my order via airmail. YOU DIDN’T SENT IT VIA AIRMAIL!!!! WHICH WAY DID YOU USE? The post office here in Colombia said “the most possible reason is that your product were sent via sea shipment, so the delay and the possible loss of your product could come from that method” NICE AIRMAIL SERVICE MR DEALER!!!
And no, in Colombia we don’t use zip code. The address is just enough to receive a package – if it would be as you assume, our mail service would be a disaster, but it isn’t because WE DON’T USE ZIP CODES!!! – That’s a pretty lame excuse from your part. I’ve received tons of products from US, CANADA and ARGENTINA and there no were excuses about the address or the lack of a zip code.
UNDERSTAND!!! THE ZIP CODE DOESN’T WORK HERE IN COLOMBIA. I Provided a zip code in order my post office can handout the product as fast as possible – though no one uses it here in Colombia – and as I said, all products I’ve received were with the same zip code, it means 00000, AND NO PROBLEM!!!!. So please try to convince other one that can believe what you say, BECAUSE I DON’T.
About the price, It’s a lame excuse to say PAY AGAIN when I invested money and time in one of your products. IT’S NOT MY FAULT!!!! WHY DO YOU SAY I HAVE TO PAY AGAIN???? AND IF I PAY, I’LL SUFFER THE SAME HELL FOR SEVERAL MONTHS TO SEE MY PRODUCT WILL NEVER ARRIVE!!! FORGET IT.
I invested a lot of time, dozens of emails and a pretty lame excuse to wait two weeks – that became three months – to say that I HAVE TO PAY AGAIN!!! PLEASE I DESERVE RESPECT!!! I’M A CUSTOMER! I’M A PERSON! No matter if you use nice vocabulary, you are joking at me!!!
I’m completely refusing to pay again, and I’M NOT ACCEPTING A PARTIAL REFUND. I DEMAND A FULL REFUND OF MY MONEY, IT MEANS U$ 24.82. I’m not accepting other price. The shipment is free, so there’s no reason to say “we’ll give you a partial compensation”.
NO SHIPMENT PAYMENT, NO SHIPMENT REFUND. I paid U$24.82, I demand my U$24.82.
I don’t want another product. I need a full refund.
Thanks a lot for the hell you have done for me and for trusting someone that says lies about air shipment.
By the way, if you are not convinced about it, let me sent all emails I wrote to you, so we can figure out who was playing with whom :S
De: service [mailto:service@ndscardsale.com]
Enviado el: miércoles, 28 de julio de 2010 11:12 p.m.
Para: Adrian Rodriguez
Asunto: Re: RE: RE: RE: Re: Order Dispatched 100426784030127 RA958804258HK
Hi,
Sorry for making you concerned.
As a matter of fact, we are quite confused with your shipping address.
You provided three different shipping addresses and different post codes to us. We are wondering which is the correct one.
We are not supposed to be responsible for the unsuccessful delivery due to your wrong post code.We would like to resend your order to you if you pay $ 18 at least again.
We have tried our best to solve this problem for you. Hope you to understand us.
If you can't accept that, we will give you a partial refund as compensation.
Please tell us your decision.
Looking forward to hearing from you.
Best regards
NDScardsale.com Customer Service
________________________________________
From： Adrian Rodriguez
Date： 2010-07-28 10:31:27
To： 'service'
Forward：
Subject： RE: RE: RE: Re: Order Dispatched 100426784030127 RA958804258HK
Good night…
I’ve received a lot of ítems even without the postal code, here in Colombia is almost never used. That’s why I wrote before 00000. I haven’t had problems with the shipment with that zip code.
And the second reason, NO!!!! I paid and I thought it was okay. I’m really upset! I paid for a product and you ask me to pay AGAIN???? Unfair! No matter how many times, I WON’T PAY AGAIN!!!
If you can’t do that, formally and finally I ask for a return of my money.
Thanks.
De: service [mailto:service@ndscardsale.com]
Enviado el: martes, 27 de julio de 2010 09:27 p.m.
Para: Adrian Rodriguez
Asunto: Re: RE: RE: Re: Order Dispatched 100426784030127 RA958804258HK
Dear Customer
Thank you for your reply.
We can see from you answer that you provided wrong post code twice, this is the reason for unsuccessful delivery.
It seems this is not our responsibility.
Don't think you should pay for this order again?
22 USD is the least you should, we will pay the rest to show our sincerity.
Hope hearing from you again soon.
Regards
NDScardsale.com Customer Service
________________________________________
From： Adrian Rodriguez
Date： 2010-07-27 12:46:07
To： 'service'
Forward：
Subject： RE: RE: Re: Order Dispatched 100426784030127 RA958804258HK
Good night.
I’ve read the email and I’m going to confirm the address for you:
First Name: Adriano
Last Name: Rodriguez
Address: Calle 166 # 49-20 Interior 5 Apartamento 415
City: Bogotá, D. C.
State/Province: Cundinamarca
Country: CO
Phone Number: 57-1-7523961
Zip/Postal Code: 111156
Hope this information can help you properly. I need to know if it goes by ship or airplane. As far as I know, the product comes from HK. If you have a reseller in USA, I’d like the shipment could be sent by the US reseller.
Thank you very much.
De: service [mailto:service@ndscardsale.com]
Enviado el: lunes, 26 de julio de 2010 09:46 p.m.
Para: Adrian Rodriguez
Asunto: Re: RE: Re: Order Dispatched 100426784030127 RA958804258HK
Hi
Thank you very much for your patience.
We will resend this order to you, but need to confirm the shippping address again.
The shipping address you left on our website is
We changed it into "Calle 166 # 49-20 Interior 5 Apartamento 415 ， Edificio Balcones de Toledo ， Bogota, D. C. ，Cundinamarca ，Colombia Post Code 00000" according to your request.
Please tell us the shipping address again.
Hope hearing from you soon.
Regards
NDScardsale.com Customer Service
________________________________________
From： Adrian Rodriguez
Date： 2010-07-27 00:12:06
To： 'service'
Forward：
Subject： RE: Re: Order Dispatched RA958804258HK
Good morning.
It has been two weeks since you told me to wait. Unfortunately, the package haven’t arrived yet.
As you said, “if you still not receive it in next 2 weeks, please contact us again, we'll give you a solution then. “ So I’m asking to you a solution, provided that I bought my product three months ago and no solution were given. I’ve been extremely patient with you, but believe me, other sellers are more punctual and the client service are a lot better than yours.
I don’t want to wait anymore. I’m asking formally a refund to my paypal account. I don’t want to wait more time for a product that will never arrive.
Thank you very much.
PD: I’ve sent several emails. I know It’s quite annoying, but as a final reference:
http://app3.hongkongpost.com/CGI/mt/genresult.jsp
I consulted here and no results, it only says about the shipment day, not about the arrival of my product.
I sent around 20 emails without a satisfying answer.
I’ve been abusively patient with you.
I want my money back please.
Thanks.
De: service [mailto:service@ndscardsale.com]
Enviado el: jueves, 08 de julio de 2010 02:22 a.m.
Para: Adriano Rodriguez
Asunto: Re: Re: Order Dispatched RA958804258HK
Dear customer
Sorry for the inconvenience.
We sent an inquiry to the HK post, and usually we’ll get answers in 2 weeks, So, please kindly wait for two more weeks, if you receive it in the next two week, please contact us again, we’ll contact the HK post to cancel this inquiry, hope you can understand.
if you still not receive it in next 2 weeks, please contact us again, we'll give you a solution then.
If any problems, please feel free to contact us.
Regards
________________________________________
NDScardstore.com Customer Service
________________________________________
From： Adriano Rodriguez
Date： 2010-07-08 06:38:49
To： service
Forward：
Subject： Re: Order Dispatched RA958804258HK
Good afternoon.
It has been three months in which I purchased the article, however, It seems the package is completely lost. I've called my local post service in Colombia and they haven't received anything yet.
Due to the nature of the delay - more than 15-20 working days - I'm writing to ask about a correct procedure. Please don't tell me to wait more time because the time I've waited is completely absurd. I demand immediate actions. I waited the time you asked to wait.
Please tell me what are you going to do. If I need to be persuasive writing more emails to take into account my case, I will do it, but please tell me something satisfactory for my case.
Thanks a lot.
El 18/05/2010 01:03 a.m., service escribió:
Dear customer
Sorry for making you concerned.
Your order has been dispatched on 2010-04-30. Usually air mail takes longer for delivery, about 15-20 working days after dispatching. Please wait for a few more days for its arrival.
If any questions, please feel free to contact us.
Regards.
________________________________________
NDScardstore.com Customer Service
________________________________________
From： Adriano Rodriguez
Date： 2010-05-18 02:13:52
To： service
Forward：
Subject： Re: Order Dispatched RA958804258HK
Good afternoon.
It has been 15 days since my article was dispatched to Colombia. Unfortunately I haven't received any news from Hong Kong Post Service rather than this answer - the same in these 15 valid days:
"The item (RA958804258HK) left Hong Kong for its destination on 6-May-2010"
No other details are avaiable there. Please check what happened to the package and it's real location.
Thank you very much.
El 29/04/2010 08:58 p.m., service@ndscardsale.com escribió:
Dear Adriano,
Order No. 100426784030127
Thanks for ordering the product on our website. Your order has been dispatched.
The Tracking No. is RA958804258HK
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
The tracking number will be valid in 48 hours. Please check the status of the order online often. Usually the order will be delivered in 10 days. If you can not receive it in 15 days, please contact with the carrier and us to ensure the fully delivery.
If you have the following problems, please contact us as soon as possible, we will be glad to help you at any time:
• Duplicate payments
• Tracking number is invalid in more than 48 hours
• No items received on time
• Faulty items received
• Items lost during the shipping
If any further problems, please don't hesitate to contact with us by online-support or email to service@ndscardsale.com.
Your sincerely,
www.ndscardsale.com Customer Service
Dear customer,
Apology for any inconvenience caused.
According to the records, you have provided us with an ambiguous address. Our customer service has contacted you for a clear ZIP code, or the next delivery might still be unreachable.
Please contact Sarah service@ndscardsale.com, we will arrange your next delivery when the address is clear.
Apology for any inconvenience caused.
According to the records, you have provided us with an ambiguous address. Our customer service has contacted you for a clear ZIP code, or the next delivery might still be unreachable.
Please contact Sarah service@ndscardsale.com, we will arrange your next delivery when the address is clear.
Its your own fault if you put wrong the shipping address, I dont understand why NDSCS should pay the package if YOU put wrong your address...
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